Project Overview

Support implementation of new map based delivery logistics software and implement analytics for non-profit providing medically tailored meals for over 1000 critically and chronically ill patients. Utilize new tools to improve operational efficiency and plan for growth in new facility.

Project Goals

• Optimize delivery efficiency, create foundation for data collection and analytics.
• Design initial report & reporting process for baseline and ongoing evaluation.
• Identify and develop additional analytics to support data driven decisions for operations department.

Project Challenges

• Logistics heavy operations with many human centered systems and insufficient technological tools.
• Work with range of teammates: drivers, volunteers, Delivery Coordinator, Data Manager, COO.

Project Outcomes

New systems in place to support 3X growth at higher efficiency.